We recommend that if you start to experience any shaking or noises when applying the brakes, or a different feel in the brake pedal that you contact us immediately. If the brake warning, traction or ABS light goes on call us. If needed we will arrange to have your vehicle towed to our shop for the safety of everyone in Cleveland and your family.
When checking the brakes for proper operation, we will road test the vehicle first then do an inspection of the brakes at each wheel of your vehicle. The brakes will be disassembled and inspected part by part to assure that we find any issues that need to be addressed. Anything that is noted to be worn or damaged will be measured and documented.
Once we give you the estimate on repairs and/or replacement of the brakes, we can assure you that safety and proper operation are our priority. The parts that will be used for the repairs will meet or exceed the OEM standards and requirements guaranteeing proper operation all through the life of the brakes.
After we receive your authorization, the technician will clean and lubricate all the hardware as needed. If resurfacing of the rotors or drums is required, we will use state of the art equipment to make sure that everything is good to a thousands of an inch. During assembly, care will be taken to again inspect the hardware for any defects or issues. Once assembled and the wheels reinstalled, we will road test your vehicle to verify that the brakes are seated and operating exactly as they should. Only when we are confident that all is operating as it should, we then will return the vehicle to you.
Maintaining the safety of your vehicle is of the utmost importance to Terry's North Coast Auto. When your car doesn’t start, generally there is not a safety issue related to the situation. When your vehicle doesn’t stop, it’s a safety issue for everyone in Cleveland that we take seriously. Therefore, during our digital inspections, we will provide you with photographs and measurements of your brakes at every stage of wear from brand new to the time for replacing them. We not only want you safe, we want you informed.
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